Last checked: 08/10/2024

At Volta Health and Social Care, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with applicable data protection laws.

1. Information We Collect

We may collect personal information from you when you interact with our agency, including but not limited to:

– Personal Identification Information: Name, address, phone number, email address, and other contact details.
– Professional Information: Qualifications, employment history, and references related to social work services.
– Client Information: Information about individuals and families receiving social work services, including sensitive data related to health, social circumstances, and personal history.

2. How We Use Your Information

We use the information we collect for the following purposes:

– To provide and manage social work services to local authorities and their clients.
– To communicate with you regarding your inquiries, applications, or services.
– To comply with legal obligations and regulatory requirements.
– To improve our services and enhance user experience through feedback and analysis.
– To conduct training and quality assurance for our social workers.

3. Disclosure of Your Information

We may share your personal information with:

– Local Authorities: To fulfil our contractual obligations in providing social work services.
– Service Providers: Third-party vendors who assist us in operating our agency and delivering services, subject to confidentiality agreements.
– Legal Authorities: When required by law or to protect our rights, privacy, safety, or property, or that of others.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. Our staff is trained in data protection and confidentiality, and we regularly review our security practices to ensure the ongoing protection of your information.

5. Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.

Correction: You have the right to request correction of any inaccurate or incomplete information.

Deletion: You have the right to request the deletion of your personal information, subject to legal obligations.

– Objection: You have the right to object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the contact information provided below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Volta Health and Social Care 
[Insert Address]
[Insert Phone Number]
info@voltahealthandsocialcare.com

Thank you for trusting Volta Health and Social Care  with your personal information. We are committed to protecting your privacy and providing you with high-quality social work services.